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Find your answers in English below:
For Chinese, please visit here.
- You can only review a store when the order status is completed
- Store review is base on an order
- After Submit, the action is final which means that you cannot edit and retract the action
- The Leave a Feedback button will be expired after 7 days, starting from the order is completed
- Vendors will only able to submit a review after your review is submitted to a vendor store
Leave a Feedback
Navigate to your account > Orders > REVEIW STORE(S)
Click “Leave a Feedback” then scroll down and click “Write a Review”
Award Vendor Bonus:
It is designed to reward the Vendor you like. It is a great way showing your gratitude to your favourite vendor.
This function is involved with a system called My Wallet and the bonus will be paid by your wallet balance. You will see the transaction record in your wallet page. We will also email you as a notification.
Please note that the bonus awarded cannot exceeds the order total amount.
There will be no retraction and refund for the awarded bonus.
Submit a review:
Your review will be published to the vendor store review page:
immediately when the vendor submits a review to you
7 days later when the vendor does not submit a review to you
It allows you to view the vendor store reviews including the reviews you submitted.
Review From Vendors
Here you could view all the reviews from vendors as a customer.